The client’s facility experienced a power failure. It started on a weekend resulting in the control systems being unresponsive. Log files showed that the systems did not recover. When one of the three servers would not respond due to the single boot disk failure, they called Avid for emergency support.
Decrypting backups also required proper credentials. This complicated recovery efforts. As a result, the client faced product recalls and/ or a potential effort to rebuild the business with lost pass words or damaged equipment.